Reception

The reception area in a hotel, often referred to as the front desk or lobby, is the central hub for guest services and operations. It is typically the first point of contact for guests upon arrival and plays a crucial role in creating a positive first impression.

The reception desk handles the check-in and check-out process, ensuring that guests are welcomed, provided with room keys, and informed about hotel amenities and services. At check-out, they manage payments, return keys, and address any final inquiries.

In many hotels, the reception area includes concierge services, offering personalized recommendations and arranging special requests like tours, tickets, and restaurant reservations.